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Frequently asked questions
How the residence runs, who to speak to, what gets charged and how quickly things get fixed.
Who runs the residence day to day?
- Ligcabho manager — responsible for the full operation of the building and reports to the board.
- Admin and house warden — keep the building maintained, clean, safe and secure. They are not available after 20h00 unless the building or someone's life is in danger.
- Maintenance — service providers are available for all maintenance issues. Students report all issues to the house warden through house comms.
- Cleaners — come in once a day to clean common areas, bathrooms and kitchens. Student rooms are excluded. Limited service on weekends.
- Security — a security system and personnel provided by a service provider attend to all security matters.
- Student house committee — students elect two representatives each year who take issues to the house warden.
Can I have a visitor sleep over?
- Scheduled sleepovers: R135 is charged per person sleeping over. Proof of payment must be submitted to the office, and an entry note is issued confirming the sleepover.
- Unscheduled sleepovers: the student must provide the front desk officer with the visitor's ID. R200 per visitor is charged to the student's rental account, and the ID is returned once the R200 is paid.
I have lost my keys. What now?
- Submit proof of payment to the administrator or house warden.
- If it is submitted before 12h00 (Monday to Friday), a new key is issued the same day.
- If it is submitted after 12h00 (Monday to Friday), a new key is issued by 12h00 the next day.
- Common areas are for the use of all and should be respected — leave the space as you would like to find it, and do not remove items from it.
How do I report a maintenance problem?
- The maintenance book is kept at the front desk and all maintenance matters must be recorded in it — please be specific and state exactly where the problem is.
- Do not only tell the building manager; every matter must be written in the book. The building manager reports all items to the maintenance department daily.
- 12-hour response: water wastage (not flood related), globes in student rooms or critical areas, toilets, locks, unusable showers, stoves.
- 36-hour response: carpets, tiles, hydroboilers, basins, taps, flush masters, shower doors.
- Items or areas vandalised by students are not subject to the turnaround times above.
- Matters recorded on a Friday after 15h00 may only be attended to on the Monday unless it is an emergency; a standby team attends to emergencies over weekends.
- Where a matter falls outside the artisan's skill set, the stipulated turnaround time may be exceeded.
How do I get online?
- Wi-Fi vouchers are issued once the lease is signed, and again at the start of the second term.
How often are rooms inspected?
- Room inspections are conducted twice a month.
- Any damage found during an inspection is charged to your account, and repairs are made once payment is received.
- On occupying your room, complete the room occupation inspection list issued within 48 hours of receiving your lease agreement. Maintenance items listed there are addressed by us and not through your account.
- No posters, paper or products may be affixed to the walls in any shape or form.
What happens in an emergency?
- Emergency contact numbers are displayed in the building lobbies.
- Report the emergency to a student house committee member or the house warden.
- The emergency contact list is also available for download on this site.
How do I vacate my room?
- Daily, weekly and monthly vacate: report to the office 24 hours before the intended vacate date to collect a vacate note. It is signed and stamped by the relevant administrator and left at the front desk on leaving. A vacate note is only issued if the student's account is paid in full.
- Year-end (official vacate): collect an official vacate note 24 hours before the vacate date. A note is only issued if the account is paid in full with the credit deposit reflected. The room is inspected and damages charged accordingly; all damages are deducted before refunds are paid.
Do you take NSFAS students?
- Yes. Ligcabho accepts NSFAS funded students, bursary holders and cash paying students, at every residence.
Which institutions are you accredited with?
- The University of Mpumalanga (UMP) and Tshwane University of Technology (TUT) accredit our residences, and we accommodate students from UJ, Eduvos, Ehlanzeni TVET College, Unigrad College and other private colleges.
Still stuck?
Call 013 752 4161 during office hours, or ask the assistant at the bottom of this page — it answers day and night, and it can log a fault or book a call back for you.